bdrome's Privacy Policy

1 Introduction

bdrome ("we", "our") operates a safe and reliable gaming platform for players in Bangladesh. This privacy policy describes what information we collect about you when you use bdrome's website and services, how we use that information, and how we keep it secure.

This policy applies to all services on our website bdrome.cam, the mobile version, and all associated digital services. By using our services, you agree to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact us.

2 Information We Collect

bdrome collects various types of information. Details are provided below:

2.1 Information You Provide

During the registration process or while using our services, you directly provide the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and contact information
• National ID or passport details (for identity verification)
• Mobile number
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
• Address and location information

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device identification information
• Browser type and operating system
• Duration of website visits and browsing activity
• Information obtained from cookies and similar tracking technologies
• Gaming history and transaction records
• Time and location of login and logout

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may verify information from trusted third-party sources. This information is cross-checked against the information you have provided and is not stored separately.

3 Purpose of Data Use

bdrome uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and managing your account
• Providing gaming services and processing transactions
• Completing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Awarding bonuses and rewards
• Providing customer service and support

3.2 Security and Compliance

• Identity verification and age confirmation (21+)
• Prevention of money laundering and fraudulent activity
• Ensuring account security
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

3.3 Improvement and Communication

• Conducting analysis to improve the platform experience
• Informing you about relevant offers and promotions (subject to your consent)
• Sending important service-related notifications
• Resolving technical issues and maintaining the system

4 Data Security Measures

bdrome follows the highest industry standards to protect your personal information. Our security measures include:

4.1 Technical Security

• Use of SSL (Secure Socket Layer) encryption technology — all data transmissions are encrypted
• Firewall and intrusion detection systems
• Regular security assessments and vulnerability testing
• Secure data storage infrastructure
• Two-factor authentication

4.2 Organisational Security

• Data access restricted to authorised staff only
• Regular security training for staff
• Strict internal policies for data processing
• Contractual obligations governing data sharing with third parties

5 Data Sharing Policy

bdrome does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted technology partners who assist in operating our services. This includes payment processors, identity verification agencies, and technology service providers. These partners may only use the information for specified purposes and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to comply with lawful requests from government authorities or law enforcement agencies, court orders, or applicable laws. We always act in a manner consistent with applicable laws and regulations.

5.3 Business Changes

Your information may be transferred in the event of a business merger, acquisition, or asset transfer. We will notify you in a timely manner before any such change and will update this privacy policy accordingly.

6 Cookie Policy

bdrome uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for platform operation — login sessions, security tokens, etc.
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: For analysing platform usage and making improvements
• Marketing Cookies: For displaying relevant offers (subject to your consent)

6.2 Cookie Control

You can reject or delete non-essential cookies by changing your browser settings. Please note that disabling cookies may limit some functionality of the platform.

7 Data Retention Period

We retain your information only for as long as it is needed to fulfil the purpose for which it was collected, or for a longer period as required by legal obligations.

• Active accounts: For the entire duration the account remains active
• Transaction records: At least five years from the date of the last transaction
• Identity verification information: As required by regulatory requirements, even after account closure
• Communication records: Up to three years after the resolution of a support request

After the retention period has ended, we securely delete your information or anonymise it in a way that cannot be reversed.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Access and Correction

You may request from us at any time to find out what information we hold about you. You may also request correction if any information is inaccurate or incomplete. We will respond to such requests as promptly as possible.

8.2 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not always be possible to fulfil all requests due to legal obligations, contractual requirements, or legitimate interests.

8.3 Objection to Processing

You may object at any time to the use of your information for marketing purposes. In that case, we will stop marketing communications promptly after the request.

8.4 Data Portability

You may request to receive the information you have provided yourself in a structured and machine-readable format.

9 Protection of Children and Minors

bdrome's services are for persons aged 21 or over only. We do not knowingly collect any personal information from minors. We apply age verification procedures at the time of registration.

If we become aware that someone under the age of 21 has used our platform or provided information, we will immediately close the relevant account and delete all information collected.

10 International Data Transfers

bdrome primarily serves users in Bangladesh. Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the relevant country or service provider provides adequate protection for your information.

For international data transfers, we always ensure contractual security arrangements are in place and comply with applicable data protection laws.

11 Policy Changes and Updates

We may update this privacy policy from time to time. For significant changes, we will notify you in advance by email or through a notice on the platform.

Continued use of the service after an updated policy is published will be considered as your acceptance of the new terms. It is therefore recommended that you visit this page regularly. The date of the update will be noted at the top of each version.

12 Responsible Gaming and Data Protection

As part of our responsible gaming commitment, we may analyse information about your gaming behaviour to identify risks of excessive gambling. This analysis is carried out for your protection, and where necessary we will proactively contact you.

If you decide to self-exclude, we will honour your request and restrict or close your account for the specified period. During this time, we will keep your information secure and will stop all marketing communications entirely.

To learn more about responsible gaming, visit our Responsible Gaming page.